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Friday, 21 August 2015

DIO CUSTOMER MESSAGE - NEW STAGE 2 CUSTOMER COMPLAINTS

DIO Customer Message

New Stage 2 Service Family Accommodation complaint form
A new electronic Stage 2 SFA complaint form is now available on the Defence Intranet. The online form features simple text boxes with a clear indication of what information needed to be provided before the form can be submitted by email to the DIO Service delivery Customer Service Team at RAF Wyto.

Stage 2 process
If your complaint has been formally closed at stage 1 and you are not satisfied with the response, you can then escalate your complaint to the DIO Customer Services Team. You can now do this in two ways:
1.      Online - by completing the online stage 2 complaint form which is available on the MOD Intranet. For security reasons, you will need to logged onto an MOD Dii computer to complete and submit the form. The form is available on the DIO Service Delivery Accommodation Homepage on the Intranet: 


2.      Letter - by writing to the Customer Service Team, DIO Service Delivery Accommodation, Ground Floor, Swales Pavilion, RAF Wyton, Cambridgeshire PE28 2EA. Quoting the stage 1 complaint reference number - you should briefly set out your complaint, and why you are not satisfied with the Stage 1 response and what outcome you would like.


DIO will acknowledge your Stage 2 complaint within 3 working days and provide you with a reference number. An investigation will then be carried out - but depending on the nature of the complaint - this can take some time

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